The type of personal information we collect
We currently collect and process the following information, when a customer makes an order, leaves feedback or make a booking:
User Order Statistics
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly or indirectly by you for one of the following reasons:
To provide and operate the ordering services;
To provide our Users with ongoing customer assistance, in relation to the services we provide;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
We use the information that you have given us in order to:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information users provide about themselves when placing an order only to provide service to that order or subsequent orders.
All this information is shared with Wix.com as they provide our online platform and are our dedicated data storage/database provider.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time.
You can do this by contacting email@example.com (stating ‘GDPR Request’ in the subject) or sending a letter to 320-322 Barking Road, Plaistow, London, E13 8HL.
How we store your personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We keep contact details indefinitely, however, do conduct data cleanses every 3 years. We will then dispose your information by removing it from the Wix.com website platform database.
If you select to use the direct payment gateways offered by Wix.com and used by our company, they will adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org (stating ‘GDPR Request’ in the subject) or sending a letter to 320-322 Barking Road, Plaistow, London, E13 8HL, if you wish to make a request.
Our contact details
Name: Mr Samrat Sen
Address: 320-322 Barking Road, Plaistow, London, E13 8HL
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com (stating ‘GDPR Request’ in the subject) or sending a letter to 320-322 Barking Road, Plaistow, London, E13 8HL.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
This policy was last updated on 7th December 2020